While digital-first transformation in the pandemic and post-pandemic years has evolved both business processes and consumer expectations, when it comes to customer experience, most agree that ...

Some student loan servicers have recently cut back on customer service hours, adding to the fear that borrowers won’t have sufficient support when transitioning back into repayment after a more than ...

FOOTHILL RANCH, Calif., Nov. 19, 2021 /PRNewswire/ -- As part of its customer-forward ethos and commitment to using digital tools to deliver best-in-class service, loanDepot, the nation's second ...

Real Data. Real Knowledge. Real Wealth. Homeowners and home buyers need insights into financial property data to manage their real estate and prospect properties to build lifelong wealth.

Lansing, Mich.-based reverse mortgage subservicer Compu-Link Corporation (Celink) has launched a new online portal designed to assist reverse mortgage borrowers with tasks related to their loans’ ...

What is $9,140? It was the production cost, per IMB loan for the 3rd quarter in 2021. (The Q4 2021 results are coming out on March 22.) I bring this up because, generally speaking, lenders are selling ...

-- Year-end processing is a critical annual event for Black Knight's servicing clients in order to meet both internal and regulatory reporting requirements -- All month-end, quarter-end and year-end ...

Student loan servicers are in a tough bind, dealing with reduced staff as they prepare for the unprecedented situation of 44 million borrowers returning to payments later this summer. Student loan ...

The Education Department awarded five student-loan companies new contracts, including MOHELA. MOHELA is at the center of a lawsuit seeking to permanently block Biden's student-debt relief. Rep. Cori ...

The Education Department said Thursday that more than 35 million student loan borrowers can expect a “21st-century customer experience” when it comes to their student loans. Federal Student Aid, the ...