The real challenge for most organizations is operationalizing the data that already exists and making it usable for AI at the ...

ADT confirms a new data breach exposing customer names, phone numbers and addresses. The cybercrime group ShinyHunters claims ...

A dataset attributed to Amtrak appeared on Have I Been Pwned, reportedly exposing customer emails, names, addresses and ...

The travel company’s AI assistant is resolving customer inquiries faster, helping to decrease the cost per booking, CEO Brian ...

Forbes’ newest Best Customer Service list identifies the leaders in providing consumers the best experience and sense of loyalty. But what does that actually look like? To dig deeper, you talk to ...

LAFAYETTE, CO - May 01, 2026 - PRESSADVANTAGE - Encore Data Products, a leading supplier of audio and technology ...

Overview:  AI tools reply to customers quickly and handle many queries at once.These tools use data to give more personal and ...

Unified data is not enough. Brands may unify profiles and dashboards, yet still fail if teams cannot trust one live ...

Expansion strengthens TELUS Digital's multilingual AI data and CX capabilities, global talent reach and delivery across high-growth innovation hubs ...

Cost and affordability are playing an increasingly important role in the aftermarket service experience, according to the JD ...

The Turkey data center colocation market offers growth opportunities fueled by AI and GPU demands, hyperscaler expansion, and ...

Amtrak data breach exposes over 2.1 million customer records after CRM access. Learn what was leaked, risks, and steps users and IT teams should take now.