Around 74% of OMNY users said they had issues with the system in a new survey published by the Permanent Citizens Advisory ...

The Permanent Citizens Advisory Committee to the MTA found riders are generally positive about the new system but nearly 75% ...

The tap-and-go payment method is replacing the MetroCard. Straphangers cite some glitches, and a watchdog says the design ...

The MTA hasn't yet released the results of its spring customer survey, but gave CBS News New York an early look. The agency ...

A survey of transit riders found that a majority have had issues with New York’s new tap-and-go system, months before its ...

Many New York City public transit users experience problems with OMNY as the MTA continues to phase out MetroCards in favor ...

Of respondents, 47% used a physical OMNY card at least some of the time, and 58% used a digital wallet/phone, the study found ...

New York City commuters are reporting issues with the OMNY tap-and-go system, which is set to replace the MetroCard in the ...

The MTA says it’s moving ahead with retiring the MetroCard and fully switching to its tap-and-go OMNY system by the end of ...

As the MTA is transitioning from the use of MetroCards to OMNY tap-and-go, commuters have expressed a flurry of complaints ...

Rep. Brendan Boyle: “You need four Republican Senators to stand up and have the courage to vote, no” ...

Survey reveals 74% of NYC subway riders face OMNY system issues including unresponsive readers and late charges.