Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...
Toyota battery electric vehicles (BEV) owners can now have Apple Maps help them plan charging stops along their route via CarPlay. Alongside an announcement that the Toyota bZ is now on sale, the ...
To address these challenges head-on, Siemens EDA offers the Calibre IP Checker, part of the Calibre Pattern Matching tool ...
Last week’s request for public comment from the Greenhouse Gas Protocol (GHGP) doesn’t look like a major win for a tech giant to the naked eye. In fact, it seems almost clerical. But for Google and ...
The key is to balance offense and defense. by Leandro DalleMule and Thomas H. Davenport More than ever, the ability to manage torrents of data is critical to a company’s success. But even with the ...
Objective In this study, the prevalence of abnormalities in the cervical spine of asymptomatic professional rugby players using both static and dynamic magnetic resonance imaging (MRI) in order to ...
The security community is working toward cryptographic encryption that can withstand post-quantum threats as quantum’s ability to break existing algorithms looms. Here are the latest developments. The ...
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