The real challenge for most organizations is operationalizing the data that already exists and making it usable for AI at the ...

The travel company’s AI assistant is resolving customer inquiries faster, helping to decrease the cost per booking, CEO Brian ...

A dataset attributed to Amtrak appeared on Have I Been Pwned, reportedly exposing customer emails, names, addresses and ...

LAFAYETTE, CO - May 01, 2026 - PRESSADVANTAGE - Encore Data Products, a leading supplier of audio and technology ...

Overview:  AI tools reply to customers quickly and handle many queries at once.These tools use data to give more personal and ...

Péter Csányi, CEO of OTP Bank, named Best Bank in CEE, discusses the technologies and skills needed for the future.

Unified data is not enough. Brands may unify profiles and dashboards, yet still fail if teams cannot trust one live ...

Expansion strengthens TELUS Digital's multilingual AI data and CX capabilities, global talent reach and delivery across high-growth innovation hubs ...

SugarAI, provider of the award-winning intelligence-driven sales automation platform, today announced it has been named Customer Experience Solution of the Year in the 2026 ERP Today Awards. The award ...

Cost and affordability are playing an increasingly important role in the aftermarket service experience, according to the JD ...

Newly approved rules aim to ensure that smaller ratepayers don't wind up footing the bill for power grid upgrades that are ...

Amtrak data breach exposes over 2.1 million customer records after CRM access. Learn what was leaked, risks, and steps users ...