The NetEye Conference 2025 in Verona offered a full day of d eep-dive sessions, live use cases, and peer-to-peer learning – ...

“We’ve seen that Open Source has been used more and more by organizations. IT monitoring tools in particular are strongly adopted in Europe ” commented Jeffrey Hammond, Principal Analyst at Forrester ...

Will AI really change the Service Desk? Anyone who works in an IT office knows this: between tickets, locked accounts, and last-minute requests, the service desk is the invisible heart of the company.

Anyone who works in an IT office knows this: between tickets, locked accounts, and last-minute requests, the service desk is the invisible heart of the company. Lately, though, everyone’s talking ...

Recently Icinga DB Web had a new security release, fixing a vulnerability where protected or hidden custom variables could be inferred by any user with object visibility by abusing comparative filters ...

During my experience as a Würth Phoenix consultant, I’ve seen a pretty long list of broken Icinga 2 configurations. Several times, customers have begun a scheduled meeting with something like “Hey ...

Grafana has become one of the most used modules of NetEye. As many of you know, it’s very easy to export and import individual Grafana dashboards using the existing export functionality via JSON. [1] ...

In some test or development environments, you may need to simulate the presence of GSM modems without having an actual physical device. This can be useful for example when testing monitoring checks, ...

Customer experience is a crucial factor for the success of any IT support team. Often, agents manage tickets without a clear understanding of the customer’s emotional state, making it difficult to ...

These release notes for EriZone 5.9 describe changes and improvements, and provide information on how to upgrade. 1. Upgrade the OTRS Framework to version 5.0.42. It is important to use the adapted ...