You know that sinking feeling when you accidentally hit “reply all” to an email message? DoSomething.org felt that in spades when it mistakenly sent a text message meant for a group of 4,000 members ...

It must be the season for corporate apologies. Twitter is sorry that it allowed itself to be a home for hate groups for so many years. Facebook is sorry that it was a gateway to companies like ...

At one point or another, all of our lives are unfairly touched by grief. When it's our turn to deal with losing someone we love, there's nothing more painful and when someone we know is going through ...

A call to the Bulletin Board Hot Line (outgoing message unchanged since the 20th Century) from Kate of Oakdale: “Finally, after 10 years, I changed the message on my answering machine. My daughter had ...

Look back at the last few emails you sent. Do you see phrases like “I’m no expert” or “does that make sense?” or words like “actually” or “sorry ...