When Charysma Adams shows up at her Vrbo rental for a one-night stay, the access code doesn’t work. But when she asks for a refund, the owner blocks her. Can she get her money back? Question: I booked ...

A guest uses the hairdryer that came with his Vrbo rental, and the next thing he knows, he’s being blamed for a major electrical problem and hit with a $1,000 bill. Here’s what happened. Vrbo took ...

I recently booked a vacation rental through Vrbo. I arrived close to midnight and it smelled weird. I found broken tiles and mold. I immediately contacted the host, who assured me he would fix the ...