In what might be one of the most easily predictable AI missteps to date, Taco Bell's recent move to replace human employees with AI to help manage drive-thru orders has gone spectacularly wrong. From ...

Last year, Taco Bell made a simple bet that Alexa-like voice assistants could handle the drive-thru window. It didn’t consider whether people could handle dealing with AI. According to the Wall Street ...

Artificial intelligence is a massive help to everyday processes and work, but over at fast food chain Taco Bell, it is not as effective compared to humans. Taco Bell's management recently admitted ...

The chain rolled out a voice AI system to more than 500 U.S. drive-throughs beginning in 2023 to cut errors and speed service. But customer videos showing the bot looping prompts or accepting prank ...

Every company is trying to find ways to leverage AI even if they’re not necessarily a technology company, especially as NVIDIA continues to post monster quarterly results. However, companies are ...

A Taco Bell exec is having second thoughts about using AI at the drive-thru. A Taco Bell exec is having second thoughts about using AI at the drive-thru. is a news writer who covers the streaming wars ...

Fast-food drive-thrus may not be getting much faster, but they’re getting smarter, and friendlier staff might still matter more than artificial intelligence, a new report found. The 25th Annual ...

It's easier than ever to order something on your phone and pick it up when you're ready. Now, companies are trying to make the experience even smoother. Chick-fil-a recently added an "express lane" ...