Posts from this topic will be added to your daily email digest and your homepage feed. The company couldn’t find a software or firmware fix The company couldn’t find a software or firmware fix is a ...

'A small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update,' Microsoft said, so it will replace the 2-in-1s. I'm PCMag's ...

Users affected by bothersome screen flickering on Microsoft's Surface Pro 4 tablet are about to get some help. The Redmond, Wash.-based company said that it will replace "eligible" Surface Pro 4 ...

Back in February, some Surface Pro 4 users began reporting some serious screen flickering issues that they were having. The issue was particularly troublesome for a couple of reasons. For one thing, ...

Microsoft has started selling replacement parts for its Surface devices in the Microsoft Store, making it easier for owners to repair their own machines. Available components for Surface products ...

Microsoft will issue free replacements for Surface Pro 4 units with flickering screen issues, after previous software and firmware updates failed to fix the problem. The decision by Microsoft to ...

In mid-Feb ZDNet's Mary J Foley wrote about Microsoft looking into the unexplained cracks appearing in Surface Laptop 3 screens. A small number of users were complaining their products had suffered ...

Microsoft is offering free repair services for Surface Laptop 3 units with a fractured screen due to a "hard foreign particle". The issue surfaced around three months after the device was launched. In ...

is a senior reporter covering technology, gaming, and more. He joined The Verge in 2019 after nearly two years at Techmeme. “We have investigated claims of screen cracking on Surface Laptop 3 and have ...