Shelley Metzenbaum’s recent article for Government Executive, “A Missed Opportunity,” highlights a conundrum facing government improvement geeks for nearly three decades. She laments that federal ...

High patient experience scores were associated with the collection and use of any clinician performance information, especially with whether the practice shared this information internally to compare.

Using information technology to measure business performance involves IT systems gathering data and analyzing it. Business performance management systems allow managers to examine details about ...

Early in July, the federal government released quarterly performance updates for the priority goals of federal agencies. Sadly, few paid attention. Not goal allies who care about and might want to ...