For decades, patient access relied on paper forms, phone calls, and siloed systems. Rawat’s research shows how this model has been fundamentally disrupted by cloud-based platforms, AI-driven ...

At the heart of some of healthcare’s most deeply rooted billing and patient experience issues is front-end data collection. At the same time, front-end data collection is at the heart of patient ...

Even with expanded digital tools, healthcare call centers are still the main and often most strained access point for patients. Whether confirming or rescheduling an appointment, patients continue to ...

HealthEx has launched a new patient-directed health data exchange service under the Trusted Exchange Framework and Common Agreement, or TEFCA. Announced on Tuesday, the new service offers patients ...

Nearly 3 in 10 US hospitals do not offer access to a patient portal in a language other than English, according to a study.