The healthcare landscape is undergoing a dramatic transformation. Patients today are no longer passive recipients of care. Armed with information and empowered by choice, they expect a patient-centric ...

Medicare Advantage customer service supports a less healthy, higher-need population, indicating that it should be designed and staffed to effectively serve complex, high-need patients. Objectives: To ...

Language services are essential for health equity and good patient health outcomes, but recent executive actions threaten to ...

It’s impossible to read any medical practice blog or journal without hearing that “patient engagement” is on everyone’s minds. The more patient engagement you foster, the happier your patients and ...

As the use of telehealth has become more widespread, consumer satisfaction has fallen, according to a recent survey. J.D. Power conducted a telehealth satisfaction study, looking at factors including ...

Agentic AI ending hold music streamlines patient scheduling and access, boosting clinic efficiency and reducing wait times.