While digital-first transformation in the pandemic and post-pandemic years has evolved both business processes and consumer expectations, when it comes to customer experience, most agree that ...

Some student loan servicers have recently cut back on customer service hours, adding to the fear that borrowers won’t have sufficient support when transitioning back into repayment after a more than ...

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FOOTHILL RANCH, Calif., Nov. 19, 2021 /PRNewswire/ -- As part of its customer-forward ethos and commitment to using digital tools to deliver best-in-class service, loanDepot, the nation's second ...

Lansing, Mich.-based reverse mortgage subservicer Compu-Link Corporation (Celink) has launched a new online portal designed to assist reverse mortgage borrowers with tasks related to their loans’ ...

If you have federal student loans, you may have received a notification that your loans are being transferred to a new loan servicer. Navient, one of the largest federal loan servicers, ended its ...

Student loan servicers are in a tough bind, dealing with reduced staff as they prepare for the unprecedented situation of 44 million borrowers returning to payments later this summer. Student loan ...

The Education Department said Thursday that more than 35 million student loan borrowers can expect a “21st-century customer experience” when it comes to their student loans. Federal Student Aid, the ...

The Education Department’s Office of Federal Student Aid announced a new plan Thursday to reform the student loan servicing system that oversees the 35 million borrowers with federal student loans.