Against the backdrop of rising prices and staffing challenges, guest satisfaction has become a rocky line for restaurants to track. Merchant Centric, an online reputation management and data analytics ...

In this era of ever-increasing competition and evolving consumer demands, businesses that embrace the power of feedback gain a significant advantage. Feedback reigns supreme in the modern business ...

The third-party hotel management market is a unique niche for which there is very limited information available on competitor performance on guest satisfaction. While hotel operators rely on ...

Chelle Neff is the founder of Urban Betty and has been a leader in creating innovative practices in the salon industry since 2005. In highly competitive industries such as salons, delivering ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Cody Barbo It’s common ...

Ten lost customers. That's nearly $30,000 walking out the door, according to Zack Oates, founder of guest feedback program Ovation. But what if you could not only stop the bleeding, but turn ...

As a business, feedback from customers and clients is incredibly valuable. There’s no better way to find out what works and what doesn’t than to go directly to the source. However, there are right and ...

L&L Hawaiian Barbecue, the nation’s leading island-inspired fast-casual brand, has partnered with Superorder to elevate customer engagement and optimize feedback collection across its 230+ locations ...

Hotel guests are increasingly feeling like they're getting more bang for their buck, according to the 2025 North America Hotel Guest Satisfaction Index (NAGSI) Study from J.D. Power. Redesigned for ...

WESTLAKE VILLAGE, Calif.: 20 July 2011 — Hotel guest satisfaction with costs and fees has improved despite higher room rates, while satisfaction with other service and product-related aspects has ...

As the cruise industry restart continues, among the most positive data emerging from these sailing are record high guest satisfaction scores. Executives at cruise lines large and small have said that ...