Customers who need flight information or want to make changes to travel plans can no longer call Frontier Airlines and speak to an agent, the company confirmed to CNN Saturday. Starting last week, the ...

Instead, the airline promises 24/7 online chat help. Courtesy of Frontier Airlines Frontier Airlines is eliminating its phone-based customer service line, opting for an all-digital approach. The ...

Frontier Airlines removed a well-known service option from its menu — telephone communications. If you need to speak with a customer service representative, you’ll have to do so solely through digital ...

I booked a round-trip flight from Dallas to Denver on Frontier Airlines recently. Frontier charged my wife's credit card $583 on the same day. I never received a confirmation email. There is no way to ...

In an all-to-familiar refrain, another company is cutting services in the name of corporate efficiency and tech-first game plans. As CNN reported, low-cost carrier Frontier Airlines has changed over ...

(CNN) — Customers who need flight information or want to make changes to travel plans can no longer call Frontier Airlines and speak to an agent, the company confirmed to CNN Saturday. Starting last ...

Frontier Airlines informed its investors this month that it’s adopting a new scheme for saving on operation costs. As outlined in Frontier’s Nov. 15 Investor Day report, the airline is moving away ...

If you’ve ever tried to get in touch with an airline by phone, you are familiar with being on hold. Now one airline is doing away with phone calls altogether, frustrating travelers like Patricia ...