The technology to support seamless, engaging guest experiences exists, but leadership and deliberate strategy are what make ...

A flywheel is a heavy disc attached to the end of a rotating shaft that helps smooth out the engine’s power pulses and store energy through rotational momentum. Related: What Is a Misfire and What ...

I’ve been using the sales funnel for 28 years, my whole career. This year, I retired the funnel — threw it a party, gave it a gold watch, and congratulated it on its move to a condo in Florida.

San Francisco’s oldest taxi company is changing the name it has held since the 1930s and giving its whole fleet a makeover to lure consumers who prefer to summon rides via smartphone. Starting ...