Ford is revamping their dealerships and making them more welcoming. The new focus is on hospitality and relaxed sales ...

Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

A new study suggests that car dealership service centers are losing business to general repair shops as repair costs and the frequency of repair visits are on the rise. The study was recently ...

Vehlo made a move to expand its reach into dealership service departments with the acquisition of Dealer Pay, a provider of dealer-specific payment processing systems. The auto repair industry ...

Traditional negotiation still works, and some customers prefer that interaction. However, as the buying process becomes ...

Toyota owners, including your author, find that when they take their Toyota vehicle, such as a RAV4 or GR86, in for service, the Toyota dealers’ service techs overfill the oil. What is the best way to ...

With express service, the need for speed among most customers tops the desire for a low price, automakers and dealers agree. Dealers generally shy away from advertising how long it takes to perform an ...

TROY, Mich.--(BUSINESS WIRE)--The combination of vehicle owners needing service more often due to accumulating mileage at pre-pandemic levels along with the disruption of the auto parts supply chain ...

This year's program features more than 25 sessions, including courses on profitability and leadership, AI marketing, and ...

If new-vehicle sales have peaked and are leveling off, as many industry analysts believe, the pressure to generate profits from fixed operations is likely to increase. But given the U.S. industry's ...