Technology of all forms has experienced increasingly rapid acceleration, with operations-related tech among the most impactful. With evolution taking place at such dizzying speeds, leaders like Rahul ...

EEG Video, the leader in closed captioning technology, has announced the launch of its customer success program. The new department provides significant additional support, training, and educational ...

SAN MATEO, Calif.--(BUSINESS WIRE)--Model N, Inc. (NYSE: MODN), the leading provider of cloud revenue management solutions for the pharmaceutical, medical device, high tech, manufacturing and ...

ATLANTA, Dec. 16, 2014 /PRNewswire/-- Lancope, Inc., a leader in network visibility and security intelligence, has unveiled a newly enhanced, world-class customer success organization to help ...

CARY, N.C.--(BUSINESS WIRE)--MercuryGate® International, Inc., (MercuryGate) the largest global transportation and logistics management software provider, today revealed how the company’s ongoing ...

However, like other fractional roles, hiring a fractional customer success leader can bring scale, and expertise to help build your future full-time team. For early companies, fractional customer ...

In my January 10 piece, If SaaS companies are serious about customer success, they better learn from Coupa's community intelligence approach, I issued a call for other winning examples. I some very ...

The term 'customer success' is one that's increasingly bandied about by technology vendors, but it has many different meanings. For most SaaS vendors, the main focus is how successfully a customer is ...

The ability to communicate, sell, realize and expand the value your offering delivers to prospects and clients has become the basis of differentiation and competitive advantage in B2B. Why? Selling ...

Why is it that things always move towards becoming more complex? If you’re not careful, complexity leads to overwhelm, which leads to procrastination, and then we just turn our attention to what to ...