Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today introduced new AI-powered capabilities within its Next Generation CX Platform designed ...

The GA release unifies Dynamics 365 and Microsoft 365 workflows, giving service reps AI-driven access to case data and actions in one interface.

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

ChatSpark has launched AI Operator, a new agentic operations layer that enables customer service teams to manage, ...

4. Forgetting human escalation options Finally, a widespread mistake small businesses make in leveraging AI for customer service is to neglect human escalation options, especially in customer support.

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...