Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...
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The partnership playbook: How strategic alliances are rewriting customer retention rules in SA
It's 7am. Your client opens WhatsApp – the same app where they've just sent a voice note to their mom and replied to their padel club group. Without switching apps or logging into anything, they buy ...
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