Artificial intelligence has been a game changer in the business world for some time. But with the emergence of technologies like ChatGPT, the topic has become a red-hot discussion point that has ...

As we step into 2025, customer service in the finance sector is poised for transformative change. Technological advancements, shifting consumer expectations, and intensifying competition will drive ...

If you’ve seen a dip in your financial service progress recently, it might be time to look closer at the customer feedback you’ve been receiving. Whether improving your financial service or keeping ...

Building customer trust and loyalty remains a challenge for banks in the digital realm. Historically, customers would visit the branch to conduct their financial business, knew their banker by name ...

The integration of technology in customer service and financial management is a strategic imperative for businesses aiming to thrive in a competitive market. The Fast Company Executive Board is a ...

Traditionally, sales and finance have operated in silos, with very different objectives. While sales teams have focused on finding customers and selling products, finance teams have focused on ...

PALFINGER, a provider of lifting solutions, announced the launch of PALFINGER Financial Services. This new program provides ...

“Giving the customer what they want” has long been a hallmark of the sales and marketing functions of any business. But today, with a greater focus on (and expectation) of superior customer service at ...

According to the J.D. Power 2022 U.S. Consumer Financing Satisfaction Study, customer retention has become a key focal point for auto finance providers, putting the spotlight on specific actions ...

GM Financial posted a slightly above average performance in the new J.D. Power Auto Financing Satisfaction Study, but lower ...