Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...

Last month, Southwest Airlines officially ditched its longstanding open-seating policy as it embraced an assigned seating model. However, a few weeks into the change, the airline has run into some ...

Customers have taken to social media platforms for days to complain about things like lack of overhead bin space and not being allowed to switch seats, even when there are plenty open.

Q: My independent firm told me that I am responsible for reporting “complaints” I get from my clients to the firm's compliance officer. Not surprisingly, since Labor Day, I've had more clients ...

After being disappointed with a pizza she ordered from Domino’s, a woman filed a complaint with corporate, who contacted the store’s general manager. However, instead of apologizing for the ...

News 12 first reported customer complaints at the location on East 167th Street earlier this week, but neighbors say things ...