U.S. Immigration and Customs Enforcement plans to open a national call center to help local and state law enforcement ...

In the early weeks of the administration, an internal ICE memo reported by Reuters and The Guardian laid out an effort to ...

ICE wants to create a round-the-clock facility that could handle 6,000-7,000 calls per day related to immigration enforcement ...

ICE plans to establish a "National Call Center" to help law enforcement track unaccompanied migrant children for potential ...

The Employment Security Department (ESD) is adjusting unemployment benefits call center hours to help process the growing ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Samsung has opened a new call center in Mauldin, South Carolina, employing 150 people and providing faster customer service, with the potential for future expansion.

On July 29, 2025, Sens. Ruben Gallego (D-AZ) and Jim Justice (R-WV) introduced the Keep Call Centers in America Act of 2025. The act targets the offshoring of call center operations, imposes new ...