A senior official working at the Canada Revenue Agency says the agency is looking to artificial intelligence and better training to help call centre agents provide more accurate answers to taxpayers.

X (formerly known as Twitter) that it was apparent the CRA was not meeting appropriate service standards for Canadians. That ...

A senior CRA official told MPs the agency is looking to roll out more 'senior and standardized' training and introduce ...

When you think about the incredible work that goes into bringing a new medicine to people who need it a key part of that effort is carried out by a person called a Clinical Research Associate or CRA.

The dates are nearing for two Professional Recyclers Qualification Training (PRQT) courses being offered by the Carolina Recycling Association (CRA). The first of the three-day series of courses is ...