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Management Science, Vol. 54, No. 2, Call Center Management (Feb., 2008), pp. 339-353 (15 pages) Call center managers are facing increasing pressure to reduce costs while maintaining acceptable service ...
Mathematics of Computation, Vol. 81, No. 279 (JULY 2012), pp. 1263-1288 (26 pages) We design and analyze variational and non-variational multigrid algorithms for the Laplace-Beltrami operator on a ...
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