Around 74% of OMNY users said they had issues with the system in a new survey published by the Permanent Citizens Advisory Committee. The biggest problem for commuters was OMNY readers not accepting their form of payment,

OMNY payments can be made electronically with a mobile phone or watch, or with a cash or pre-purchased physical card. The OMNY systems also offers a monthly fare cap, meaning that after 12 rides using the same payment method in any seven-day period, riders should not be charged more than $34.

The MTA hasn't yet released the results of its spring customer survey, but gave CBS News New York an early look. The agency says 84% of subway riders and 87% of bus riders were satisfied with OMNY. "I have no problem tapping. It works perfectly fine for me," New Jersey resident Leo Ross said.